Battery issues

AGO Battery Troubleshooting

Battery Not Showing Full

There is a small bug in software version v6.4 where the battery indicator may show empty even if the battery is full.

If this happens, unplug the charging cable and reconnect it — usually the indicator then shows full charge.

Battery Not Charging

1. Shake your AGO — a faint metallic ball sound is normal (from the tilt sensor). A bigger, loose-sounding part is not. If you hear this, please contact support@vintagevisual.eu.

2. Hold the right arrow until green data is shown.
– A full battery should read above 3500 mV.
– Plug in the charger and check if USB mV shows charging.
– If no reading, try another charging cable and adapter.

AGO Not Turning On or Restarting

1. Shake your AGO — a faint metallic ball sound is normal, but a louder loose sound indicates a hardware issue. In this case, contact support@vintagevisual.eu.

2. Hold the right arrow until green data is shown.
– Check battery voltage (>3500 mV = full).
– Attach charging cable and check for USB mV reading.
– If not charging, test with another cable and adapter.